FAQs
General Information and Availability
1. Where can I buy Zielinski & Rozen products in India?
On our official website.
Through the exclusive Indulge concierge service (available by invitation only; please contact your personal account manager to make a purchase).
Additional online and offline sales channels will be available soon. Stay tuned for announcements.
2. The product is out of stock. Can I place an order?
No, but you can enter your email address in the “Notify Me When Available” field on the product page. We’ll let you know as soon as it’s back in stock.
3. Do you offer discounts or free samples?
We do not offer discounts or free samples. However, subscribers may receive special offers and early access to selected launches. Stay tuned for announcements.
Placing an Order
4. How do I place an order?
Add items to your cart → proceed to checkout → fill in the recipient’s information, shipping method, and delivery address → pay online. After payment, you’ll receive notifications about status updates.
5. Can I specify a delivery address that’s different from the billing address?
Yes. Enter your address in the “Billing Address” field and the desired recipient’s address in the “Shipping Address” field.
6. Do I need an account to place an order?
No, you can check out as a guest. However, registering speeds up future purchases, allows you to track orders, and gives you access to special offers.
7. How do I know if my order has been confirmed?
The confirmation status of a paid order is automatically updated in the “My Account” section. If you placed your order as a guest, you can find your order confirmation and status information in the email sent to the address provided at checkout.
8. Can I change my order after placing it?
Yes, if the order hasn’t been processed yet and hasn’t been sent for delivery. Please email customercare@uspi.in as soon as possible with the details. We’ll do our best to help.
Payment and Security
9. What payment methods are available?
Visa, Mastercard, Maestro, American Express, RuPay, UPI, Diners Club, NetBanking, Paytm, Airtel Money, Amazon Pay, Ola Money, PayZapp, Freecharge, MobiKwik, FPX, GrabPay, Touch n Go, M Cash, HSBC Bank, Boost.
10. How secure is it to pay by card on the website?
All transactions are protected by SSL and 1024-bit encryption. Data is transmitted in encrypted form. A secure connection is indicated by a padlock icon in the browser’s address bar.
11. Why was my payment declined?
Possible reasons: invalid card information, insufficient funds, name or address does not match the bank’s records, or technical issues. Please check the information you entered and try again. If your card was recently reissued, please verify the new card details.
Delivery and Tracking
12. How are orders delivered?
All orders are handled by reliable courier services. Once your order is shipped, you’ll receive an email with the courier’s name and a tracking number.
13. How do I track my order?
Use the tracking number in the “Track Order” section on our website or on the courier service’s website. The number is also listed in your account and in the email notification.
14. When can I expect delivery?
The estimated delivery time and current status are displayed via the tracking link. We strive to ship your order as quickly as possible, but delays may occur due to regional restrictions. Thank you for your understanding.
15. Do you ship to other countries in South and Southeast Asia (besides India)?
Not yet, but we plan to expand. To be the first to know when we launch in your country, email us at contact@uspi.in or subscribe to our newsletter.
Packaging
16. How are the products packaged?
Each item is wrapped by hand in paper and placed in a sturdy, branded box. The outer shipping packaging is the only exception where plastic may be used; inside, we use compostable and biodegradable materials as much as possible.
Returns, Cancellations, and Order Issues
17. What should I do if my order is damaged, incomplete, or I received the wrong item?
If there are obvious defects or discrepancies upon receipt, please contact us as soon as possible (preferably within 24 hours).
If the problem is discovered later, please contact us within 7 business days of delivery.
Email us at customercare@uspi.in and attach photos or videos of the unboxing. We’ll arrange a replacement at our expense, provided you follow our return instructions.
18. How do I cancel an order?
Send a request to customercare@uspi.in or call +91 94200 48384 (Mon–Fri, 9:30 AM–5:30 PM IST) within 24 hours of placing your order. Cancellation is only possible if the order has not yet been shipped. If the order has already been shipped, you’ll need to initiate a return after receiving it.
Account
19. I can’t complete registration. What should I do?
Contact us at customercare@uspi.in or +91 94200 48384 (Mon–Fri, 9:30 a.m.–5:30 p.m. IST). Describe the problem—we’ll help you.
20. I forgot my password. How do I log in?
You log in using a one-time code sent to your registered email address. You don’t need to remember your password.
Partnerships
21. How do I propose a partnership (B2B)?
Send a detailed request to contact@uspi.in. Our team will review it and contact you.
